When you place an order from our website, you select the items from each of the product pages, and go to the check out area. You will then need to set up an account, or log back in to your account if you are a returning customer, and then at check-out fill in a form or confirm your details of your address and payment. There is a drop down menu for you to select a shipping method, and also a Comments box for any comments you may wish to make, such as if you need your order by a particular date, or use a different shipping method.
You will then receive a confirmation email from our website that has an outline of all of the products you ordered and your order total. We do not charge your credit card until we actually ship the order.
Orders are then emailed to us as they are placed, and we will contact you if we have any questions about the products, shipping or payment details. We usually check orders daily, except for weekends, and in some cases we may be on a trip, and not able to respond for a few days.
Orders are usually shipped within 3-4 business days from placement of order. If we are out of stock of a product we will notify you of the expected shipping time, and we will not charge for that item, until we ship that item.
Upon shipping your order, we will then email you to confirm that the order is on the way to you!
If you need to cancel an order, please contact us immediately. We will refund your purchase price, less any shipping or negotiated fees if it is a custom order.
Please contact us if you have any questions, etc.
Thank you for your interest and order!
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